Governance and Issue Resolution

Processes and Alignments

One of the three most important jobs of a Data Governance program is to help resolve data-related issues. These may be conflicting data definitions, data usage concerns, or problems with how data is sourced, how it is integrated, how it is protected, or a myriad of other issues.

Governance and Issue Resolution

Data Governance programs are generally structured to allow an orderly and predictable issue escalation path for data issues that pulls together the right stakeholders at the right time with the right research and analysis, so they can make a decision that is right for the enterprise.

The DGI Data Governance Framework includes “Resolving Issues” as a key Governance process. Of course, every organization will decide how much structure and formality to bring to the process of resolving data-related issues.

Ideally, this process should be standardized, documented, and repeatable. It should be crafted in such a way to support regulatory and compliance requirements for Data Management, Privacy, Security, and Access Management. Record-keeping should provide a clear history of which stakeholders were involved in resolving an issue, what resources/analysis were used, and what alternatives were considered.

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Defining Organizational Structures

There is no single “right” way to organize Data Governance and Stewardship. Some organizations have distinct Data Governance programs. Others embed Data Governance activities into Data Quality or Master Data Management programs.

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Dealing With Politics

It’s essential that Data Governance and Stewardship program facilitators avoid being “caught up” in politics. It’s our jobs to acknowledge the realities of the situations we work with, while avoiding taking sides or engaging in behaviors that could be perceived as favoring one set of data stakeholders at the expense of others.

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Governance and Decision-Making

Remember our (long) definition for Data Governance? “Data Governance is a system of decision rights and accountabilities for information-related processes, executed according to agreed-upon models which describe who can take what actions with what information, and...
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Choosing Governance Models

It’s important to define the organizational structure of your Data Governance program. But before you can do that you have to define your governance model at a higher level. You need to consider what types of decisions your governance bodies will be called upon to...
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Focus Areas for Data Governance: Policy, Standards, Strategy

This type of program typically comes into existence because some group within the organization needs support from a cross-functional leadership body. For example, companies moving from silo development to enterprise systems may find their application development teams...
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Governance Communications

At a Data Governance Conference in Orlando, Florida (USA), a group of managers of successful Data Governance programs reached a startling consensus: They agreed that Data Governance is actually somewhere between 80 and 95% communications!How can this be? They said...
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Demonstrating Value

Everything an organization does should tie to one of three universal value drivers. Data Governance efforts MUST tie back to one or more of these drivers. And YOU must communicate how it does.

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Focus Areas for Data Governance: Architecture, Integration

This type of program typically comes into existence in conjunction with a major system acquisition, development effort, or update that requires new levels of cross-functional decision-making and accountabilities.What other types of groups and initiatives might want...
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Starting a Data Governance Program

A successful Data Governance program does not begin with the design of the program! Before you start deciding who goes on what committee, you should be clear about your program’s value statement. You should have developed a roadmap to share with stakeholders. Those...
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Funding Models: Funding Data Governance

The DGI Data Governance Framework addresses funding two ways: Obtaining funding and support is a phase in the Data Governance Life Cycle Funding is part of one of the components of the framework. What type of funding is needed? Data Governance programs need to...
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